How Alan Health Technologies Inc. collects, uses, shares, and protects personal information in connection with its website and services.
Effective Date: February 28, 2025
This Privacy Policy describes how Alan Health Technologies Inc. ("Alan," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information in connection with the alanmeds.com website and related services. This Privacy Policy does not address our privacy practices relating to job applicants, employees, contractors, or other employment-related individuals. Deidentified information, aggregated information, and information that is publicly available may fall outside the scope of this Privacy Policy where permitted by law.
This Privacy Policy is intended to provide transparency about our data practices. It does not replace any separate notice you may receive from an affiliated healthcare provider, pharmacy, payment processor, or other third party that may independently collect or process your information.
Data protection laws sometimes distinguish between entities that act as controllers and those that act as processors or service providers. This Privacy Policy describes our practices where we determine the purposes and means of processing personal information. It does not fully describe how independent healthcare providers we work with may process personal information when they deliver care to you, or how we may process personal information on their behalf subject to their instructions.
If you receive telehealth or other clinical services from a provider associated with the platform, that provider may maintain a separate privacy notice governing medical and health information processed in connection with care delivery.
We may collect information you provide when you use our services, create an account, complete eligibility questions, make a purchase, contact support, or otherwise interact with us. Depending on how you engage with us, this may include:
Contact information, such as your name, phone number, email address, mailing address, and communication preferences.
Account information, such as your login credentials, one-time passcodes, product interests, purchases, and service history.
Eligibility and intake information, such as height, weight, gender, treatment goals, and related information used to determine eligibility or personalize services.
Payment and transaction information, such as billing address and certain payment-related details processed by our third-party payment providers.
Support and communications information, such as messages submitted through contact forms, email, chat tools, and call recordings where permitted by law.
When you interact with our website or services, we and our partners may automatically collect information using cookies, pixels, web beacons, embedded scripts, logging technologies, and similar tools. This may include:
Device and network information, such as device type, browser type, operating system, IP address, internet service provider, and unique identifiers associated with your device or browser.
Usage and browsing information, such as pages viewed, links clicked, referral URLs, session behavior, email opens, and interactions with content, advertisements, or communications.
Location information, including general geographic location inferred from IP address and more precise geolocation when you grant permission through your device settings.
We may also receive personal information from affiliates, healthcare providers, pharmacies, social media platforms, advertisers, publishers, analytics vendors, survey providers, business partners, and publicly available or other lawful third-party sources. We may also generate inferences about your interests or preferences based on the information we collect.
We may use personal information for the following business and commercial purposes, where permitted by law:
To provide, operate, and improve our website, products, and services.
To create and maintain accounts and authenticate users.
To determine eligibility for products or services and to facilitate care coordination.
To process payments and fulfill transactions.
To communicate with you about your account, orders, subscriptions, service updates, and support inquiries.
To send marketing communications in accordance with your preferences and applicable law.
To personalize your experience, including content, recommendations, and advertising.
To conduct analytics, research, testing, troubleshooting, and product development.
To protect the security, integrity, and reliability of our systems and services.
To detect, prevent, investigate, and respond to fraud, abuse, security incidents, and other unlawful or harmful conduct.
To comply with legal obligations, enforce agreements, and protect our rights and the rights of others.
We may disclose personal information in the following circumstances:
Affiliates: We may share information among Alan-affiliated entities for internal operations and service delivery consistent with this Privacy Policy.
Healthcare providers and pharmacies: We may share information with healthcare providers and pharmacies in connection with services you request, including prescription fulfillment and care coordination.
Service providers: We may share information with vendors that support payment processing, analytics, communications, customer support, hosting, surveys, marketing, and related operations.
Advertising and marketing partners: We may share information with ad networks, analytics providers, and marketing partners to help measure campaigns and deliver relevant promotions.
Business transaction participants: We may disclose information in connection with a merger, financing, acquisition, sale of assets, restructuring, bankruptcy, or similar transaction.
Legal and safety purposes: We may disclose information where necessary to comply with legal process, protect rights or property, prevent fraud, collect debts, or protect the health and safety of individuals.
With your consent or direction: We may disclose information to other parties when you instruct us to do so or otherwise consent.
Certain information provided through the platform may relate to your health, treatment interests, or prescriptions. Alan may process some of this information as part of facilitating services, but independent providers and pharmacies may also separately process health-related information under their own legal obligations and privacy practices.
Alan is not necessarily a HIPAA-covered entity in all contexts. However, where applicable, protected health information and other data protected by state or federal law will be used and disclosed in accordance with those laws.
You may unsubscribe from promotional emails by using the unsubscribe link included in the message. You may opt out of promotional text messages by replying STOP where applicable. Service-related communications, such as order updates, login verification, or account notices, may still be sent to you as needed to provide services.
You may be able to adjust your browser, device, or email settings to limit certain automatic data collection technologies. Doing so may affect functionality or the availability of some features.
You may also be able to manage targeted advertising preferences through device settings, browser controls, platform settings, or recognized industry opt-out programs. Opting out of interest-based advertising does not mean you will stop seeing advertisements; it means the ads may be less tailored to your interests.
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information directly from children under 16. If we learn that we have collected personal information from a child under 16 without appropriate authorization, we will take steps to delete it.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure. We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Our services may link to third-party websites, applications, or services. Except where we expressly state otherwise, this Privacy Policy does not apply to those third parties. We encourage you to review their privacy notices before providing them with personal information.
We may update this Privacy Policy from time to time. When we do, we will revise the effective date posted above. If we make material changes, we may provide additional notice, such as by posting a prominent notice on the website or by contacting you directly where required by law.
If you have questions about this Privacy Policy or our privacy practices, please contact us at help@alanmeds.com.